Thank you for choosing localbillpay for your modem and router needs. We strive to provide you with high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to make the process as easy as possible.
1. Eligibility:
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Returns must be initiated within 14 days of the delivery date.
2. Return Process:
- To initiate a return, please contact our customer service team at (888) 709-9201 to request a return authorization.
- Once your return request is approved, we will provide you with instructions on how to return the item.
- Please package the item securely to prevent damage during transit.
3. Refunds:
- Once your return is received and inspected, we will process your refund to the original method of payment.
- Please note that shipping costs are non-refundable, and you will be responsible for return shipping expenses unless the return is due to our error or a defective product.
4. Exchanges:
- If you need to exchange an item for a different model or a replacement due to defects, please contact our customer service team, and we will assist you with the exchange process.
5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
- We may require photographic evidence of the damage or defect to process your request.
6. Non-Returnable Items:
- Certain items are non-returnable, including:
- Items that have been used or installed.
- Items missing original packaging or accessories.
- Items purchased from unauthorized resellers.
7. Restocking Fee:
- A restocking fee may apply to returns of certain items, and this will be deducted from your refund amount.
8. Contact Us:
- If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer service team at (888) 709-9201.
We appreciate your business and are committed to ensuring your satisfaction with every purchase. Thank you for choosing localbillpay.
