• +1(888) 252-2321
  • support@localbillpay.com
Facebook-f Instagram Twitter Youtube
Subscribe now

Refund Policy

Refund Policy

Last updated: May 2026

This Refund Policy explains the conditions under which refunds may be issued by Localbillpay. By using our website and services, you agree to the terms described in this Refund Policy.

Localbillpay is an independent third-party service assistance provider. We provide general guidance, informational support, and service assistance related to internet, broadband, WiFi, cable TV, and billing-related matters. We are not affiliated with, authorized by, or endorsed by any internet, cable, or service provider.

1. Refund Eligibility

Refunds are available only in limited situations where a payment issue occurs. A refund may be approved if:

  • The payment failed but the amount was still deducted from your account.
  • You were charged more than once for the same request or transaction.
  • A duplicate payment was made for the same service assistance request.
  • A billing error occurred from our side and the charge needs to be corrected.

Refund only if payment fails or duplicate: Refunds are processed only when payment failure, duplicate charge, or verified billing error is confirmed.

2. Non-Refundable Situations

Refunds will not be issued in situations where the user provides incorrect, incomplete, or misleading information during the request or payment process.

A refund may not be available if:

  • You entered the wrong name, phone number, email address, account details, or billing information.
  • You selected the wrong service, package, plan, or request type.
  • You provided incorrect address or service-location information.
  • You changed your mind after the service assistance request was processed.
  • You failed to respond to verification or support communication required to process your request.
  • The delay or issue was caused by a third-party provider, bank, payment processor, or external service provider.

No refund if wrong details entered: Customers are responsible for checking all details before submitting a request or making a payment.

3. Duplicate Payments

If you believe you were charged twice for the same transaction, please contact us with proof of payment. We will review the transaction records and confirm whether a duplicate charge was made.

If a duplicate payment is verified, the extra amount will be refunded to the original payment method where possible.

4. Failed Payments

In some cases, a payment may show as failed, pending, or unsuccessful, while the amount may still appear deducted from your bank or card account. If this happens, the amount may be automatically reversed by your bank or payment provider.

If the amount is not reversed automatically, you may contact us with transaction details so we can review the payment status and assist you further.

5. Refund Processing Time

Once a refund request is approved, refunds are usually processed within 5–10 business days. The actual time may vary depending on your bank, card issuer, or payment provider.

Processing time: Approved refunds may take 5–10 business days to reflect in your original payment method.

6. How to Request a Refund

To request a refund, please contact us using the contact details below. To help us review your request quickly, include:

  • Your full name
  • Your phone number
  • Your email address
  • Date of payment
  • Transaction ID or payment reference number
  • Reason for requesting a refund
  • Screenshot or proof of payment, if available

7. Review and Approval

All refund requests are reviewed before approval. Submitting a refund request does not guarantee that a refund will be issued. We may ask for additional information to verify your transaction and determine whether your request qualifies under this Refund Policy.

8. Third-Party Provider Charges

Localbillpay is not responsible for charges, fees, penalties, installation fees, cancellation charges, late fees, or service-related charges applied by third-party internet, cable, utility, banking, or payment providers.

Any dispute related to a third-party provider’s own billing or service charges should be addressed directly with that provider.

9. Chargebacks and Payment Disputes

If you believe a charge was incorrect, we encourage you to contact us first so we can review and resolve the issue. Filing a chargeback without contacting us may delay the resolution process.

We reserve the right to provide transaction records, communication history, and service request details to payment processors, banks, or card networks in response to chargeback claims.

10. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with the updated date. Continued use of our website or services after changes are posted means you accept the updated Refund Policy.

11. Contact Us

If you have any questions about this Refund Policy or want to submit a refund request, you can contact us: